Data Collection

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

Name and contact information (email, phone number)
Payment and billing information
Event preferences and history
Communications with our support team

Automatically Collected Information

We automatically collect certain information when you use our services:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Location information (with your consent)
Cookies and similar tracking technologies

How We Use Data

We use the information we collect to provide, maintain, and improve our services:

Service Delivery

Process transactions and payments
Send event confirmations and updates
Provide customer support
Personalize your experience

Improvement & Analytics

Analyze usage patterns and trends
Develop new features and services
Improve website performance
Conduct research and surveys

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls limit who can access your personal information.

Regular Audits

We regularly audit our security practices and update them as needed.

Your Rights

You have certain rights regarding your personal information:

Access

Request a copy of your personal data

Rectification

Correct inaccurate or incomplete data

Portability

Receive your data in a portable format

Deletion

Request deletion of your personal data

Cookies

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for basic site functionality and security.

Analytics Cookies

Help us understand how visitors interact with our site.

Preference Cookies

Remember your settings and preferences.

Third-Party Processors

With your consent, we use Microsoft Clarity, a product analytics service provided by Microsoft, to capture aggregated usage metrics, heatmaps, and session replays that help us improve the platform. Clarity only loads after you accept analytics cookies, and sensitive content is masked in recordings. As a result, some usage data is processed by Microsoft as a data processor. See the Microsoft Privacy Statement for details on how Microsoft handles this data.

You can control cookie settings through our cookie banner or your browser preferences. Note that disabling certain cookies may affect site functionality.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@sowelcome.com

Address: 123 Event Street, Stockholm, Sweden

We will respond to your inquiry within 30 days of receipt.